Last updated: March 2025
Your privacy matters to us. Hoarding Service UK is committed to protecting your personal data and handling it with the care and discretion you deserve. This policy explains what information we collect, how we use it, and what rights you have.
1. Who We Are
Hoarding Service UK is a specialist hoarding house clearance company operating across the United Kingdom. We provide compassionate, professional clearance services for people affected by hoarding disorder and related conditions.
Contact details:
Email: info@hoardingservice.co.uk
Telephone: 0800 494 7220
Website: www.hoardingservice.co.uk
2. What Personal Data We Collect
When you use our website or contact us, we may collect the following types of personal data:
- Contact information: your name, email address, and telephone number
- Location information: your town or city, to allow us to arrange a local service
- Property information: the type of property and nature of the clearance required
- Enquiry details: the content of any message you send us via our contact form
- Technical data: your IP address, browser type, and pages visited (via analytics, if enabled)
We do not collect sensitive data such as health records or financial information through our website. Any sensitive information discussed during a phone call or email is held strictly in confidence.
3. How We Collect Your Data
We collect data in the following ways:
- When you fill in and submit our contact form
- When you telephone us on 0800 494 7220
- When you email us directly at info@hoardingservice.co.uk
- Automatically through standard web server logs and analytics tools
4. How We Use Your Data
We use the personal data you provide solely for the following purposes:
- To respond to your enquiry and provide a quote or estimate for our services
- To arrange and carry out a hoarding house clearance at your property
- To send you a confirmation or follow-up email after your enquiry
- To improve our website and services
We do not use your data for unsolicited marketing, and we do not sell your data to third parties under any circumstances.
5. Legal Basis for Processing
We process your personal data on the following legal bases under the UK GDPR:
- Legitimate interests: responding to your enquiry and providing the service you have requested
- Consent: where you have ticked the consent checkbox on our contact form
- Contractual necessity: where you have agreed to engage our services
6. How Long We Keep Your Data
We retain your personal data only for as long as is necessary:
- Enquiry data is retained for up to 12 months from the date of your enquiry
- Customer records relating to completed jobs are retained for up to 6 years for legal and accounting purposes
- After this period, data is securely deleted
7. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share it with:
- Our own staff and contractors who need it to deliver your clearance service
- Email service providers used to send enquiry confirmations (data is processed in accordance with their privacy policies)
- Legal or regulatory bodies if required by law
8. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We may use:
- Strictly necessary cookies: required for the website to function correctly
- Analytics cookies: to understand how visitors use our site (only where consent is given)
You can control and delete cookies through your browser settings at any time.
9. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right to access: you can request a copy of the data we hold about you
- Right to rectification: you can ask us to correct inaccurate data
- Right to erasure: you can ask us to delete your data (subject to legal obligations)
- Right to restrict processing: you can ask us to limit how we use your data
- Right to object: you can object to our use of your data for legitimate interests
- Right to data portability: you can ask for your data in a portable format
To exercise any of these rights, please contact us at info@hoardingservice.co.uk. We will respond within 30 days.
10. Data Security
We take data security seriously. Our website uses HTTPS encryption, and access to personal data is restricted to authorised personnel only. Our contact form includes spam protection measures to prevent unauthorised submissions.
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have concerns about the security of your data, please contact us directly.
11. Third-Party Links
Our website contains links to third-party websites, including mental health support organisations such as MIND, Samaritans, and Centre for Mental Health. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
12. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically to stay informed about how we protect your data.
14. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:
- Website: ico.org.uk
- Helpline: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please get in touch with us first at info@hoardingservice.co.uk.