Frequently Asked Questions

A hoarding house clearance is a specialist service designed for properties affected by hoarding disorder. Unlike a standard house clearance, we work sensitively and without judgement — understanding that hoarding is a complex mental health condition. We assess the property, plan the clearance carefully, remove and dispose of items responsibly, and leave the property clean and safe.

It is helpful but not always necessary for you to be present. We can work with a family member, friend, carer, or appointed representative. We always discuss arrangements in advance so that everyone feels comfortable with how we will proceed.

Nothing is removed without your consent. Before the clearance begins, we carry out a full assessment and discuss what you would like removed and what should be kept. Items of personal or sentimental value are carefully identified and set aside. We work at your pace — never rushing or pressuring you.

We understand that discretion is extremely important to many clients. Our teams arrive professionally and work quietly. Our vehicles do not carry branded signage identifying the nature of the work. If you have specific concerns about visibility, please discuss this with us and we will do everything we can to accommodate your needs.

Yes — this is one of the most common situations we encounter. We are experienced in working gently with people who feel anxious or resistant. We never force, rush, or overwhelm. We can also advise family members on how to approach the conversation sensitively. In some cases, we recommend engaging a mental health professional alongside our service.

This depends on the size of the property and the extent of the hoarding. A single-room clearance may take a few hours. A full four-bedroom house in a serious hoarding condition could take several days. We will provide a realistic timeframe after the assessment visit, and we keep you informed throughout.

We serve Yorkshire and the Humber, the North West (including Greater Manchester, Lancashire, and Cheshire), the North East, Cumbria, Scotland (including Edinburgh, Glasgow, Aberdeen, and Inverness), and the East Midlands. Please see our locations page for a full list, or contact us if you are unsure whether we cover your area.

Yes. We offer flexible scheduling including weekends to suit your circumstances. We understand that weekday appointments are not always possible, and we will always do our best to find a time that works for you.

We sort everything responsibly. Usable items are donated to local charities where possible. Recyclable materials are taken to licensed recycling facilities. Only genuinely non-recoverable waste goes to landfill — and we always aim to minimise this. We hold all required waste carrier licences.

Yes. We carry full public liability insurance for every job. You, your property, and your belongings are protected throughout the clearance process. Evidence of our insurance is available on request.

Yes. Hoarding disorder is recognised as a distinct mental health condition in the DSM-5 and ICD-11. It involves persistent difficulty discarding possessions, regardless of their actual value, leading to significant distress and impairment. It is not laziness or a lifestyle choice — it is a condition that requires understanding and compassion.

A clearance addresses the physical environment, but it does not address the underlying mental health condition. Without support for the psychological aspects of hoarding, there is a risk that the hoarding behaviour may return. We always recommend that clients also engage with a mental health professional. Our Get Help page lists trusted UK organisations who can support you.

We have compiled a list of trusted UK mental health organisations on our Get Help page, including MIND, the Centre for Mental Health, and NHS England. We also recommend speaking with your GP, who can refer you to local mental health services.